Something is wrong with social media. It's been widely publicised this week that the backlash is in full swing. This ongoing debate is not going to go away any time soon. I'm sure we've all experienced that world weary feeling whilst scrolling through our newfeed. For many of us it may be increasingly attractive to not engage at all. I try to limit most of my social use for professional purposes. But this means I am still complicit despite my Facebook account being a neglected place with no real reason to even exist.

One of my main proactive interventions is a refusal to let my children watch YouTube videos unsupervised. My fear being that they're just one 'recommended video' away from something potentially harmful.

The new Samsung Galaxy J2 Pro
This weekend Samsung announced their new J2 Pro Smartphone. It's main feature is that mobile data is totally blocked, including 3G and Wi-Fi. This device is being targeted at students who don't want to worry about data charges and need to focus on their studies. It's definitely an attractive option for me as my eldest approaches secondary school age!

For over 10 years people have shared the most intimate parts of their digital life. It is only now that they acknowledge feeding profit-maximizing surveillance machines. But Facebook can’t stop monetizing this personal data for the same reason that Costa can’t stop selling coffee - it’s the heart of their enterprise.

So why has it taken this long for people to get smart to this? For me the main reason is that people didn't want to hear it. The benefits were too alluring, enjoyable and empowering. A large proportion of the population are dealing with an addiction. So as with all addictive substances people become self destructive and continue regardless.

The instant gratification of social media use is prioritised over finding ways to make it less intrusive and exploitative. Recently we've seen many governments and organisations attempting to control this through policy. The cookie law was a distant failed attempt to be more responsible about data collection. I remember the panic we had to get this implemented on an old website! And now we have GDPR on the horizon <groan...>

But these efforts don’t touch the underlying problems, and in fact could make it harder for start-ups to compete with large corporates.

To really change the way the social media works the most effective route would be to take a genuinely moralistic outlook. If the moral compass of each organisation was clearly defined from the outset it would help prevent illicit behaviour. The argument being that in a cut-throat world you must join them in order to beat them. 

What starts out as a campaign to increase sales can soon take a dark turn as more aggressive methods are employed. We've all seen tactics such as re-targeting, click bait or the massaging of analytics data being employed. If all companies, and individuals, begin with a clear manifesto to control and define their behaviour these practices would cease. 

The original dream of social media was to produce healthy discussions, to unlock new forms of creativity, and to connect people to others with similar interests. This still happens in many circles and needs to be championed. 
Spring has sprung!

Social networks could, for example, give their users an automatic 'self-cleaning' option. This which would regularly clear their profiles of apps they no longer used, friends and followers they no longer interacted with, and data they no longer needed to store. If these tools were enabled, users would need to take action if they didn’t want their information to disappear after a certain number period. 

This would mean social graphs are temporary, rather than preserving them forever by default. It would undoubtedly be bad for most social networks’ business models. But it could create new and healthy norms around privacy and data hygiene, and it would keep problems from piling up as networks get older and more crowded. It might even recapture some of the magic of the original social networks, when things were fresh and fascinating, and not quite so scary. 

The subtitle of this blog has always been 'Digital Marketing with Morals'. This is something I constantly strive for despite often falling sadly short.
The most important way to run a new website project is to engage directly with end users and the goals of the business. By talking to people in person the insight gained is invaluable. However, this can definitely be complimented by a decent amount of desk research.

Over the last few weeks we've been pulling together all the data sources at our disposal to get a full picture of our current users. We also have a lot of extra information around key clients and opportunities in our increasingly powerful CRM (Customer Relationship Management).

Social media

One task which we're looking at is an overview of our current social media channels. This isn't a full review of their effectiveness to define the strategy, but more taking stock of where we currently are. After all, I have to have a project to keep me busy once the website is live! I'm looking at:
  • The most shared content from us and our competitors
  • Phraseology to determine discipline around industry language
  • Positive and negative sentiment to inform the content strategy and customer service focus 
This will give us a good insight into how our current channels and the terminology used on the website will work together.

Existing site map

It's important to have this logged before work begins! A nice free tool for doing this to GlooMaps. It has all the sharing and export options you could possibly need and is really user friendly.

Contact us form

Our current form pipes queries through to the relevant part of the business based on the enquiry type. This means we can export a full report of all submissions from 2017-18. By mapping them to different parts of the business we can identify how this important section will take shape on the new website.

Internal search terms

We're pulling together a years' worth of search terms and am organising them by key themes. For example, those related to job searches. This informs the weighting of content for the new site and identifies specific times when certain content is more popular for the content strategy.

Referral terms

For this we're using SEMRush which is an extremely powerful SEO (Search Engine Optimisation) suite. This allows us to determine how users have found our website and the terms used. Rather than using Google Analytics data it has the added bonus of giving us a comparative positioning map. This identifies competitors and shows the strengths and weaknesses of their domains' presence in organic search results.

Branded traffic

SEMrush's split of branded vs. unbranded traffic is a really interesting metric for us. It identifies the 'best in class' competitor websites who have traffic we could gain by increasing our own ranking for non-branded keywords.

Keyword opportunities

Whilst SEMrush has a massive amount of data on the opportunities available we've been complimenting this with WordStream. Their free keyword tool shows search volume, competition and opportunity score. Structural/civil engineer have been identified as some of the terms we need to definitely rank for in the future!

Business insight

The challenge here is to first decide on what will be useful to inform the content strategy. To begin, We're identifying key clients by region and looking at separate HR job search data. CRM is essential in showing us how we currently map sectors and for identifying the stages of our current bid processes.

These are just some of the ways we're pulling together our current data. The key is ensuring everything we have gives us actionable insight. Ultimately, we want an informed content strategy for our new website which puts the user's needs first.

I'm already learning so much about the business, our online community and our competitors. This should mean that maintaining the website becomes a much easier, more strategic task post launch!
Our physical Pinterest board
It's been a week of getting away from our desks and spending our time sticking things on walls!

One discussion point, which came up at a recent team meeting, was the importance of sharing best practice internally. Whether it be in person, on email or via Yammer all of us in Marcomms have something to share with each other. So, to take this a step further, I took it upon myself to create a real-life Pinterest board next to my desk!

After a little bit of whiteboard pen calligraphy it was good to go (I may have spent too long on this bit!) The idea is that the team can now pin up any great examples of Marketing, PR and Internal Communications that inspire them. It's already looking great, and has become an office talking point, with loads of fun contributions from the whole team.

On a more serious note, and to begin the discovery phase of our new website, this week I ran an away day in Solihull with colleagues from Kier construction.

The objectives for this session were to gather true internal business insight. We wanted to look at how we win and retain business and 'our perception of how we are perceived' by clients. This exercise will of course be mandated by taking the opposite approach from the outside in (i.e from a client's point of view). But by starting with our people it eased us in to collecting a great deal of useful data.

As our construction business operates very regionally we expected a nuanced view from all involved. For example, some are working on very different types of job depending on the geography. 

Representatives from each of these 7 regions were given different coloured post it notes to differentiate them. We then asked them to write on separate notes the sectors in which they operate (i.e. education). They then placed these on the wall in two separate columns labeled as 'maintain' or 'grow'. The instruction was to place them lower on the wall if the opportunity was less and higher if it was more. So if there is a low ambition to grow in that sector it should be nearer the bottom. Similarly, a high ambition to maintain in a sector means the note should be nearer the top of that column.

This allowed us to see the synergies between the targets of different regions at a glance. It also gave us an idea of how they classify each client for whom they build. We ensured we took lots of photos throughout the day so we could write up the notes later.

The next step was to create new columns on the wall for each individual sector (x-axis). For each of these we then created sub headings horizontally (y-axis). These included key clients, capabilities, unique selling points and keywords. By working through each one individually we compiled a powerful list to inform the weighting of our web content. I think that without running a 'post it notes on the wall' exercise like this you can't say you're a proper digital marketer! Perhaps I took my passion for Trello a bit far by recreating it in real life...

To finish I gave a short presentation on our current Google ranking for certain keywords versus our competitors. This highlighted missed opportunities and showed how we will use all the data we just collected.

Days like this are essential to gain a real understanding of the business. Whilst it will be the first of many it energised me into looking at this project from the point of view of how the business thinks and talks. Most importantly it will give our website users what they want in terms of the content weighting and language.

In my next post I'll discuss some desk based methods for gathering this type of intelligence which I'm currently undertaking. By the end of this process I'll be so buried in data that the formality of building the website will be easy (or not!)
Writing this blog every other Monday can sometimes be a challenge. I settle on a subject, start doing some research and then end up in an internet wormhole. Then I need to refocus and remember what my original idea was!

It's less of a case of not knowing when to switch off and focus on real life but instead about trying to stay productive. The fear of missing out is a really big factor in this. The constantly humming news streams of social media or the news alerts from the BBC all try to pull me away from the task I'm trying to complete.

In a normal workday there are always distractions either from Skype, the mobile or the dreaded email. For the last week I've spent a lot of the time writing either agency briefs, award entries or funding submissions. For me, one of the things I like most about digital marketing is how varied it is. By just carrying out the same type of task (especially one that doesn't come naturally) it has been difficult to keep focused on delivery. So I've recently been thinking about methods I've previously employed to achieve this.

Firstly, I make sure that my emails are off! By getting started straight away before I get sucked into the game of email tennis it helps to set up my day as I mean to go on. That way I avoid getting to Friday and having to power work my way through all of the tasks that I need to complete.

With the type of work that many digital jobs entail it can also help to step away from and look at it with fresh eyes. I've found this in the past with video editing that sometimes you can get so embroiled you don't know if what you're looking at is any good anymore! This time off is not stalled productivity but is an investment in future performance. It does mean not leaving tasks to the last minute though!

My work setup is that I have two computer screens and this is something which I find super valuable. Typing on one screen while looking at a reference on the other or looking at my calendar on one screen and having my email on another really works even though it seems so simple. When I go home and try to use my laptop after using my two screens at work, I am noticeably slower at what I am trying to accomplish. Especially copying and pasting between documents.

Also, having a large family means we all have evening commitments. Whether it's tutoring, kickboxing, beavers/cubs or swimming it's important I leave on time most days. By having these commitments to ensure a definite leaving time each day, there's a healthy internal pressure to get things done. I've found in the past that not having a definite leaving time makes me more lax, thinking I have 24 hours until the next business day dawns. Then at 5.30pm I always update and prioritise my to-do list for tomorrow. That helps me come in and get going right away whilst also not worrying about what I need to do out of hours. My past self has it all taken care of!

I'm also a people person so for me I ensure I make time to chat with workmates or maybe help them with something. This is important time away from the screen and researching this blog helps me to try to stay ahead of the curve.

So I've hit my deadlines, I've submitted the awards entry and I've secured the funding. Now I need the same discipline to not multi-task on different devices? With an upcoming kitchen extension I'm going to enjoy all of my spare time being dominated by decorating in contrast to a day looking at the screen...!
After six years of blogging about digital marketing I've only ever fleetingly mentioned SEO (Search Engine Optimisation). Obviously, it's an essential part of any website build and beyond and cannot be ignored. I think the main reason for not mentioning it is that I've always found it tough to reconcile myself with it morally. It's been this sort of necessary evil which I've had to begrudgingly spend time administering.

The reason for this is that in the old days the internet was a mass of weird publishing. Everybody was working out the rules and the etiquette. There weren't the billions of pages we have now so there were always those that could 'play the system' to appear higher in the search results.

Some of the underhand tactics that were used were things like putting white text in the background of a page. This meant search engines would see them but visitors could not thus pushing the website up the rankings. There was also the practice of 'keyword stuffing'. Keywords are words people were using to search for content – and keyword stuffing means putting them all over the page. This did not make for a good user experience as every other word being a keyword meant they barely made sense!

But then search engines got more intelligent. Google, for example is now looking to serve relevant content. If the content it links the visitor to is bad or irrelevant they'll find another, more reliable, search engine to use. Quite rightly Google has penalised any websites using these dark practices for some time now.

So why I have I finally found an interest in writing a post about SEO? It's because for me SEO has now evolved so much that it's not even about 'SEARCH ENGINE optimisation' anymore, but 'USER optimisation'. By putting the user's needs first SEO is no longer a trick that is deployed at the end of a process. It's now simply about publishing good content people like.

By writing in the same way that an audience searches (www.google.co.uk/trends/explore is a good tool for this) your website is more likely to be found. This also means that once it has been found the content is relevant to the search, and you haven't tricked someone to get them there.

You can add all the metadata and SEO tricks in the book. But not only will you have trouble in your conscience you'll also come second best to those with unique content. Writing unique content will prioritise pages on Google instead of mixing you up with your competitors. Spend your time on what your company can really offer and on showing how you differentiate. By doing this the chances are that other websites are more likely to link to you showing Google how trustworthy you are. 

Accessibility is as important to high rankings and I've recently been presenting a lot on this subject. I could write a separate post on this alone! Again, the approach is not to treat it as a tick box exercise but to make your content so inclusive it appeals to everyone. We are all capable of being distracted, in a rush or otherwise engaged. This means we may read a page in a way like those with dyslexia or who do not speak English as a first language. Bearing this in mind when writing makes it better for everybody and ultimately leads to a better website.

Recently we've been very excited to see our Shaping Your World website hit page one of Google for certain search terms. This is no accident as we've been careful to structure the content based on mental models. By making the journey clear as they navigate through the pages users get an idea of what to expect.

So my message is don't try to trick the system - it's not worth your time. Write to your audience. Write to what they want from you in the language they use, using a structure that is intuitive for them and you’ll get SEO as a freebie without even trying.
This has to have been the most tiring January I've ever experienced. The dark mornings, coupled with a regular battles with various family colds and viruses, means it feels to have lasted an age!

For me the only plus side of this has meant we've had, what feels like, a good amount of time on the discovery phase of our website project. Despite us having a strict budget and delivery timescale spending this time researching the scope of the project is essential.

Primarily this is to ensure we don't only focus on deliverables but objectives. In this modern business landscape our website needs to do so much more than just be a shiny online brochure. We require it to drive real business intelligence and goals. The more it can be used to either increase leads or conversions the more we do to earn our seat at the top table! It becomes an essential tool in driving the strategic goals of the business forward.

It's all about the users!
By spending time with our users we can ensure the site is built for their needs. This makes decision making much easier as it gives us the focus and context we need. So what is the best way to go about this?
  • Organisational structure - No-one can ever excel at work without an understanding of how their business is setup. Learn who the key stakeholders are early so you can bring them on board and speak to them 
  • Stakeholder interviews - Pick the brains of the CEO, managing directors and other senior staff on the vision and business KPIs. Customer services have knowledge about common queries/pain points and it’s fascinating to see the tools they have (or don’t have) at their disposal to help customers.
  • Internal document review - There can be a wealth of documentation present within the business's archives. Strategy documents, marketing documents (i.e. old brochures), roadmaps and objectives. Some of these will be useful, some not.
  • Existing research - We recently carried out some client perception research. This is a great resource to use to validate our findings against and gain extra insight.
  • Desk research - By looking at existing Google analytics data we can identify if there are any obvious drop offs in the journey. Looking at our social media channels also gives us a good steer alongside insights from industry whitepapers.
  • User research - This allows us to connect with the user and their needs. It offers so much more than we can get from our analytics and personas.
  • Contextual research - I've blogged before on the importance of getting out into the business. Without experiencing our service first hand it's almost impossible to draw any conclusions. 
  • Competitor analysis - This is in equal parts therapeutic and scary! Seeing what you deem as a below par competitor website can give you extra impetus to make yours even better. Similarly, noting how they have decided to articulate their business online gives you an idea of the role the website plays in their strategy.
In analysing this data it's essential the entire team is involved and full transparency is employed. You can then start to sketch out the service as you understand it from your various research.

Rather than feeling like a delay taking the time to map these tasks allows us as clients . In treating it like a separate project with clear deliverables we can try out the working relationship with the agency with minimum commitment. By involving some initial prototyping it gives us a great idea of where the chosen agency can take us.

All of this has taken place through a January fog of an extreme reluctance to get out of bed in the morning. This might in part be due to two domestic changes we've recently made in purchasing a Leesa mattress and switching energy supplier to Bulb. The latter meaning we've been more relaxed about keeping the heating on! I'd highly recommend both and Leesa also allow a 'discovery phase' of an 100 day money back trial...
As a follow on from my previous list post, on digital marketing trends for 2018, this post looks at some new digital marketing tools. There are A LOT of these out there so this is a concise list of some of my favourites. I've also included a few that I'm currently trialing which look promising. New tools like these open up new opportunities, offer new insights and inspire new tactics:

1. Ptengine

This is a great heatmap application to find out at exactly what point visitors choose to leave your site. By isolating that point you can then make the necessary changes to push them to the final step.

Given that we're planning a redesign for 2018 this is much more powerful than other heatmap tools. Rather than just a visualisation it shows referral information, social media campaign tracking and in depth engagement.

2. Linkkle

This new free to use tool lets you post a single link (aka your ‘linkkle’) that points to a link hub. Here you can add up to ten links to all your various social media accounts along with some basic profile info.

This is particularly useful if you’re active on a lot of accounts and want to keep things streamlined. At the moment it's in MVP (Minimum Viable Product) stage but is a really nice unfussy alternative to about.me.

3. ContentCal

We're currently trialling this as a way of planning and scheduling our social media posts. The feature I'm particularly impressed with is the workflow options. Once you’ve added your clients/users, and assigned an approval process, all you need to do it select the new content you’ve written and ‘send to approver’.

It also displays how the content will look across all platforms and you can setup whole campaigns in advance. So far, I've found that the simple UI inspires and motivates me to plan more content - a promising start!

4. Pocket

This has been by far my favourite offline reading app for a while now. To keep this blog going I need to do a lot of extra reading. In particular Pocket forces me to have fixed reading time and doesn't kill my productivity. Otherwise I'd get distracted by multiple articles without an easy way to read them later (and especially when I'm travelling).

I have the bookmarklet in my browser too so I can stay productive and save the best of the web in my 'pocket'!

5. Manychat

Chat bots are computer programs that mimic conversation with people using artificial intelligence. There are a lot of chatbot builders coming out every day. There may be better than this one but it’s the first one I started using and so far it's so easy to use! They have a visual drag`n`drop builder makes it easy and fun to setup your Facebook Messenger bot.

No programming required  -  just connect your Facebook page to ManyChat and you`ll be up in no time.

6. Screaming Frog

This was recently introduced to us by an external agency and is a really interesting looking tool. Essentially it's an SEO spider that crawls your entire site and is free for sites under 500 pages. This then gives a full breakdown of pages with 404 errors, missing meta descriptions or broken links.

The results it spits out are great considering it's so cheap and you can also export to Excel to make things easier to number crunch!

7. Answer the public

This one is great fun - just check out the landing page! This search query data visualisation tool fetches and maps keyword suggestions/predictions that you see when you perform a Google search. After entering a keyword you’ll be presented with questions, prepositions and alphabetical lists related to your query.

If you’re looking for ideas about content creation topics, this tool provides the cues you need to start thinking about particular subjects. It's also fascinating to see what people are searching for and can be exported to a variety of formats.

8. Marvel app

This is a rival website prototyping tool to InVision but for me it's the most fun to use. We utilised it for our Shaping Your World campaign and it excelled for both advanced UX designers and those simply looking to communicate high and low fidelity concepts.

If you're not into heavy collaborative projects, Marvel is the way to go. It's much less expensive and in my opinion it has better tools for prototyping. 

9. RubberHose 2

I'm by no means an expert in After Effects but this character rigging tool has been amazing in bringing our avatars to life for Shaping Your World. It's not expensive, it's fast and best of all it converts strokes in Illustrator in no time!

Animation of this type is all new to me where you add 'puppet pins' on your artwork to bring your characters to life.

10. WP Engine

Finally, we used this hosting solution for the above campaign and where I was originally a little hesitant due to the cost I'm now completely sold!

The load times are lightening quick and the reliability has been essential with the success we've been seeing. Now we've hit page one of Google for our search terms it's great to know we're in safe hands.

 So, there are some of the tools I'm playing with in early 2018. What are some of yours?
And so another year of blogging ends and begins! As this blog enters it's sixth year, I'll be looking at a few potential trends on which I'll be focusing on in 2018. I know there's lots of these lists kicking around this time of year so I've tried to keep mine as concise as possible:

1. Dark social

This deserves a post to itself - it's such a large subject. The difficulty of tracking shared links from messaging apps, privacy protected social networks or emails is well known. These all contain a colossal amount of information. But various privacy settings and the rights and concerns of users make them impossible to track through standard analytics platforms.

It has long been a conspiracy that social networks are listening to these conversations and selling that information to advertisers. I hope that this is not the case, but 2018 may finally be the year that they can no longer resist the temptation to delve into this data.

2. Authentic moments, not perfectly designed content

Of course, the aesthetic of a sleek, professional photo hasn't lost its appeal, but generic stock images don’t help brands showcase authenticity. As a result, consumers are seeking more authentic moments - particularly through newer untapped options like Instagram Stories.

These honest insights into how brands operate are best coming from people who have experienced the brand first hand. It means a lot more to see an authentic moment via an employee's personal account than a corporate account. Actually seeing how much people enjoy their job on a regular basis is so much more powerful.

3. Search is always evolving

Search is a very important traffic source for most websites. So, it's essential to keep an eye on how search is changing. Voice search has been around for a couple of years now, but there are two interesting recent developments. Devices such as the Google app or assistants like Amazon Echo tend to deliver longer-tail queries than text search. And there is no doubt the number of voice searches is likely to increase in 2018.

Secondly, Google recently announced Google Lens. This allows you to simply show your camera to an artwork/poster for Google to search for the text and images within it. If this gains traction it will truly be a game-changer for search.

4. Meaningful relationships with influencers matter

With consumers more focused on the reputation of the brands they use, it's more important than ever that marketers work with influencers that are appropriate for their brands (and not likely to be part of a PR disaster!)

Consumers are not interested in seeing a random celebrity promote a product; they want to see real leaders in your industry talking about your product or service to give it social value. New influencer platforms are sprouting up every day and can help take care of many of the time-consuming tasks, including finding relevant influencers and measuring success.

Maintaining close relationships with key industry influencers will be crucial for marketers to keep their followers’ attention in 2018. Spend time researching who your audience trusts and follows before reaching out to build a relationship with them.

5. Video

This might not feel like a very insightful trend to identify as video has been an important part of digital marketing for a number of years, but video will evolve in 2018. It will develop as a medium for content marketing and an advertising medium. There will also be more continued emphasis on live streaming as Facebook seems to be prioritising live video over other types of content.

In 2017, 90% of all content shared by social media users includes video. To make engaging videos that keep followers’ attention, marketers need to focus on the first three seconds, before the viewer keeps scrolling! Optimizing video content for viewing with sound on or off will also be important since most social networks/browsers automatically keep videos silent unless clicked. The experience should be good for all viewers, whether they listen or not.

In 2018, we should all be prepared to give our content a personal, authentic touch. We should also to take a more hands-off approach to social media by automating mundane tasks as much as possible.

I for one have a massive year ahead with the scale of the projects I will be tackling. I'll need all the tricks I can muster!
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